Support

Frequently Asked Questions

How do credits work?

Credits are used to generate AI videos. Different models and durations cost different amounts of credits. Gen-4 Turbo costs 5 credits per second, and Gen-4.5 costs 12 credits per second.

What happens if generation fails?

If a video generation fails for any reason, your credits are automatically refunded to your account.

How long does generation take?

Video generation typically takes 30-90 seconds depending on the model and duration selected.

My prompt was rejected. Why?

All prompts are reviewed by our content moderation system. Prompts containing violent, sexual, or otherwise harmful content will be rejected. Please revise your prompt and try again.

Contact Support

For help, contact us at: info@kousarglobal.com